Privacy Policy
1. Who we are
Dalal Community Solutions is a registered partnership in Alberta, Canada, providing a private, fee-based newcomer navigation service from Calgary. One of our partners acts as our designated Privacy Officer under Alberta's Personal Information Protection Act (PIPA).
2. What we collect
We collect only the information needed to provide the service you request: your name, contact details, preferred language, the service you booked, appointment details, consent records and any notes you choose to share.
3. Why we collect it
We use your information to schedule and deliver your session, to send appointment reminders and service messages, and to follow up after your service. We ask for your meaningful consent at or before collection.
4. How we protect it
Sensitive information is stored in our secure, access-controlled system — never in WhatsApp or other chat apps. We use encryption, multi-factor authentication on admin accounts, strong passwords and regular backups. Access is limited to our two-person team.
5. Data minimization & retention
We keep your information only as long as needed to provide the service and meet legal obligations, then securely destroy it according to our retention schedule.
6. Your rights
You may ask to access or correct your personal information, or withdraw consent, by contacting our Privacy Officer. We will respond in line with PIPA.
7. Breach response
In the event of a privacy breach posing a real risk of significant harm, we will notify the Office of the Information and Privacy Commissioner of Alberta (OIPC) without unreasonable delay, and affected individuals as required.
8. Contact
To reach our Privacy Officer, email info@dalalsolutions.ca.